DG & Co. Terms & Conditions of Return:

1/ For a full refund of the purchased item DG & Co. must receive the shipment back within 30 days.

2/ Purchased item must be returned in its original condition as when received by DG & Co. Items that have been worn, damaged, engraved, resized or altered in anyway by any jeweller other than DG & Co. will be rejected and will not be qualified for a refund.

3/For loose Diamond, we will require the Original gemological certificate of authentication that was supplied by DG & Co. to be returned with the diamond.

4/ Gifted items can be returned by the recipient for an exchange of another item. However if you wish to return the gift for a full refund, then the refund will be issued to the gift purchaser.

5/ Custom orders are non-refundable and not subject to exchange for other goods or services. We require a 50% non-refundable deposit on custom jewellery  As with all of our other jewellery  we must receive payment in full before shipping your jewellery to you.

Time Frame of Return item:

At DG & Co. we aim to process our return time as quickly and efficiently as possible, so once we receive your return item our laboratory immediately examines the condition of the item and once we are fully satisfied with it, you will receive your refund within 14 business days.

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