Customer Service

 Our Shipping Policy

• We offer free fully insured shipping for every order within Australia.

• Delivery will be made within 3- 5 days for preset rings and all other jewellery.

• All Custom Design orders will be delivered within two weeks.

Our Shipping Partner

We use Australia Post Platinum to deliver your purchases.

Service Details

Delivery Service               Australia Registered Platinum

Delivery Cost                    Free

Delivery Tracking              Yes

Signature on Delivery       Yes

Insurance                          Yes

Delivery Time                  Once your order has been completed; delivery will take 2-3 days from Date of dispatched.

Signature Requirement for Delivery

For added security and peace of mind, DG & Co. requires a signature upon the release of your item. However, if you made a payment by credit card, then you being the cardholder are the only one that can sign for the release of the item.

At DG & Co., we understand that jewellery is often a purchase to surprise a loved one. To preserve this element of surprise we are committed and flexible to ensure a speedy and confidential delivery to your nominated address.

Our 30 Day Return Policy: At DG & Co., we take much pride and commitment to providing you with timeless inspired jewelry that is exceptional in quality and value, to meet and exceed your expectations. If however you are not completely satisfied with your purchase item you can return your product for a full refund within 30 days of purchase. It's our guaranty to you!

Our 30-day return policy does not apply to Custom Design Ring or Loose diamond purchase.

Terms & Conditions of Return: You may return your purchase to us subject to the following terms and conditions:

• We must receive the shipment back within 30 days in its original pristine condition with all accompanying certificate and guarantee. Items that are showing wear and tear resized or altered in any form by any external jeweller other than DG & Co. will not be qualified for a refund.

• Engraved rings will not be qualified for a refund.

• Gifted items can be returned by the recipient for an exchange of another item. However, if you wish to return the gift for a full refund, then the refund will be issued to the gift purchaser.

• Items damaged during shipping process will not be qualified for a refund

• The 30-day return policy does not apply to Custom made ring, Engraved ring and Loose diamonds.

Returning your product:

• Please return to the below address:

• Please secure all your items and all of the original certificate and guarantees you received with the item in a plainly wrapped cardboard box. You can purchase this from the post office.

• Please send the packaged item with Australia Post using Australian Platinum overnight service or Registered Mail, as this is the safest way to ship high valued items.

• DG & Co. will not be held responsible for the returned item until it is delivered to us. Therefore, we highly recommend that you insure your return item for peace of mind.

• Please clearly print your name and address on the outside of the packaging in the return area. Important to note: To prevent possible thefts, please do not make mention or write the word jewelry or luxury-related words anywhere on the packaging.

Time Frame of Return item:

At DG & Co., we aim to process our return time as quickly and efficiently as possible.Therefore, once we receive your return item our laboratory immediately examines the condition of the item. Once it meets all of our strict return policy, terms and conditions, you will receive your refund within seven business days.

Layby Terms and Conditions:

At DG & Co. we offer a Layby Plan for any purchase over $1000 provided you agree to our payment plan terms and conditions below:

1/ We require a minimum of 20% deposit for jewelry items and loose diamonds at the time the order is made.

2/ The full amount of the item price will be required to be paid in 3 months.

3/ If a payment installment is declined then that payment will be charged the next day.

4/ If the payment for installment is declined three times successively, then your layby will be suspended. We will notify you before putting the item back on a shelf.

Cancellation:

No refund will be given for a cancellation of a layby.

Delivery: Your order will be delivered to your nominated address once all of your installments have been paid.

Payment Methods:

We accept cards from all countries we ship to, MasterCard, Visa,PayPal,WireTransfers to our Westpac Bank Account - you get a 1% discount off of the website price.Please note that the funds are captured before shipment of your parcel, in accordance with the PayPal policy. Read about it on our Terms & Conditions page.

Our unique design and timeless collection attract buyers from around the globe that’s why at DG & Co. we accept all international orders.

To ascertain an estimation of freight, shipping and handling costs for international orders, simply fill in our contact form, or you may email us at info@diamondgold.com.au or contact us on 1300 647 779.

Important Note: • International customers are not required to pay the local Australian Goods and Services Tax (GST). However, you may be subjected to international taxes and duties.

International Delivery Times Please note that shipping times may vary depending on the destination.

Regions Delivery  Time

Europe 7 - 12 business days

Asia 5 - 7 business days

America 7 - 12 business days

Middle East 7 - 12 business days